Delivery
Processing time: The time I need to prepare an order for dispatch varies. For details, see individual items.
Estimated delivery times:
Hong Kong: 1-5 business days
North America: 1-3 weeks
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 1-3 weeks
Asia Pacific: 1-2 weeks
I’ll do my best to meet these dispatch estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose. Customs and import taxesBuyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Return & Exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
I don’t accept exchanges
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Digital downloads
- Items on sale
Conditions of returnBuyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently asked questions
Custom and personalised orders
You can contact me to create together some customised pieces which are more like you by changing the colours, claps or ear wire types.
Care instructions
For physical items only (these instructions do not apply to digital items such as pdf patterns):
Despite the care taken in the fabrication of these jewels, they are still delicate objects which need to be used and handled with precautions: my advise is to remove them when you are having a shower, during the night or for any sport practice. Avoid contact with water, humidity, perfume or lotions, and store preferably your jewelry away from humidity and light. You may prefer exposing them for your eyes’ delight, in that case chose a dry place away from direct sunlight.
Chain and findings are plated with a thin layer of gold over brass.
The more you take care of your jewelry the longer the plating will last.
Gift wrapping and packaging
Free on demand. A message card can also be added.
Digital dowloads
File delivery: Your files will be available to download once payment is confirmed.